Returns & Refunds
At Mismacho, customer satisfaction and hygiene are our highest priorities. Due to the intimate nature of our products, we follow strict return and refund guidelines. Please read the policy below carefully before placing your order.
- Hygiene & Safety: For health and safety reasons, opened or used products cannot be returned.
- Unopened Products: Returns are accepted only if the product is unused, unopened, and in its original sealed packaging.
- Non-Returnable Items: Personal wellness and intimate products such as vibrators, massagers, and accessories are non-returnable once opened.
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
- Please provide your order number along with clear images or videos of the issue for verification.
- Once approved, we will arrange a replacement or refund accordingly.
- Approved refunds will be processed within 30 days.
- Refunds are issued to the original payment method used during checkout.
- Shipping charges are non-refundable unless the issue occurred due to our error.
- Replacements are offered only for damaged, defective, or incorrectly delivered products.
- Replacement dispatch timelines may vary depending on product availability and location.
- Orders can be cancelled within 12 hours of placement if they have not been shipped.
- Once an order is shipped, cancellation requests will not be accepted.
- PleasureHunt is not responsible for delivery failures caused by incorrect or incomplete address details.
- Please ensure all shipping information is accurate before placing your order.
- All orders are shipped in plain, discreet packaging to protect your privacy.
- No product details or branding related to adult items are visible on the package.
If you have any questions regarding returns or refunds, please contact our support team through the Contact Us page. We are always happy to help.